1. General Guidelines
Non-Returnable Products: Due to the delicate and unique nature of our jewelry and gemstones, all items are non-returnable unless they are defective or incorrect. This includes all gemstones, jewelry, and related accessories.
Conditions for Returns: Returns will be accepted only in specific cases, such as:
Damaged or Defective Products: If the product is damaged or defective upon arrival, you must notify us within 24 hours of receiving the product. A mandatory unboxing video (showing the item being opened and its condition) is required to process claims for damage or defects. Incorrect Product Delivered: If you receive the wrong item, you must notify us within 24 hours of receiving the product. A clear unboxing video is required for verification.
Exempt from Returns:
We do not accept returns for the following: Personal Preferences: Returns based on a change of mind regarding the design, size, or color will not be accepted. We encourage customers to review product descriptions, images, and size charts carefully before making a purchase. Minor Imperfections: Slight variations in color, size, and design are expected as natural gemstones and handcrafted jewelry pieces may vary. Damages Due to Misuse: Damages caused by improper use, negligence, or failure to follow care instructions are not eligible for returns.
2. Return Process
Step 1: Notification: To initiate a return, contact our customer support team at Richiris.com@gmail.com within 24 hours of receiving your order. Include your order number, photos, videos of the product, and a detailed description of the issue.
Step 2: Return Authorization: After reviewing the details, we will inform you if your return is approved. If approved, we will provide return instructions. Return shipping charges are the responsibility of the customer, except in cases of defective or incorrect items.
Step 3: Refund Processing: Once we receive the returned item in its original condition and packaging, we will process the refund. Refunds will be issued to the original payment method within 15 business days, excluding shipping and transaction fees.
3. Exchange Policy
Exchanges for Defective or Incorrect Products: If the product is defective or incorrect, an exchange request can be made within 24 hours of receiving the order. You will be required to send back the product in its original, unused condition along with an unboxing video for verification. Exchanges for Size Issues: We do not offer exchanges based on size or personal preferences. Please refer to the size guide and product descriptions before placing an order. If you receive an incorrect size, the exchange will be handled on a case-by-case basis. Exclusions: Exchanges are not available for:
Products that have been worn, altered, or damaged.
Products purchased with a discount code or sale items (unless faulty or incorrect).
4. Cancellation Policy
Order Cancellation: You may cancel an order only if it has not been dispatched. If the status of the order is still ‘Unfulfilled,’ please contact our customer support team at +916026502560 as soon as possible to request cancellation. Once Shipped: Once your order is shipped or dispatched, cancellation is not possible. However, returns or exchanges for faulty or incorrect products are allowed as per the return policy.
5. Refunds Eligibility for Refunds:
Refunds are available only for defective, damaged, or incorrectly delivered items. The product must be returned in its original, unused condition. Refunds for Damaged or Incorrect Items: If an item is defective or incorrect, a full refund will be processed, including shipping charges. Refunds will be issued to the original payment method within 15 business days of receiving the returned item. Refund Deductions: In cases of product misuse or failure to follow return instructions, we reserve the right to apply deductions or reject the refund claim. Refunds for Non-Returnable Products: Items such as customized or personalized jewelry, or those with altered packaging, will not be eligible for refunds under any circumstances.
6. Fraud Prevention and Misuse
Fraudulent Claims: Claims for returns or exchanges made with fraudulent intent will not be processed. We actively monitor for signs of fraudulent activity and will report any such incidents to the relevant authorities. Counterfeit Products: We do not accept returns or process refunds for products purchased through unauthorized third-party vendors or resellers. Always ensure you are purchasing directly from our official website or authorized retailers. Unboxing Video Requirement: To ensure all claims are genuine and handled fairly, an unboxing video is mandatory to process any return, exchange, or refund requests. The video must clearly show the item being opened from the original packaging and its condition at the time of receipt.
7. Important Information Handcrafted Nature of Products:
Due to the handcrafted nature of our jewelry and the natural variations of gemstones, slight differences in color, size, and design are normal and should be expected. These variations do not qualify for returns. Personalized or Customized Jewelry: Custom-made or personalized jewelry, including engraved pieces, is non-returnable. Please double-check the details before placing your order.
Non-Returnable Items: The following items are non-returnable:
Personalized/customized jewelry Products that have been worn or altered Gift cards and non-refundable promotional products Any item with missing or tampered packaging
Packaging for Returns: When returning products, please ensure that they are packed securely to avoid damage during transit. We recommend using a trackable shipping method to ensure the safety of the returned product.